Refund Policy
7-Day Refund Policy
At familycare.pk, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, you may return it for a full refund within 7 days of the original purchase date.
Eligibility for Refunds:
Unused and Unopened Products: The product must be in its original, unopened condition.
No Damage or Wear: There should be no signs of damage, wear, or use.
Original Packaging: The product must be returned in its original packaging, including all accessories and manuals.
Refund Process:
Contact Us: To initiate a refund, please contact our customer support team within 7 days of purchase.
Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number.
Package and Ship: Carefully repack the product in its original packaging, include the RMA number, and ship it back to the return address provided.
Refund Processing: Once we receive the returned product and verify its eligibility, we will process your refund to the original payment method.
Refund Timeframe: Refunds typically take 5-7 business days to process once we receive the returned product.
The actual refund time may vary depending on your payment provider’s processing time.
Non-Refundable Items:
Custom Orders: Products specifically customized to your specifications are generally non-refundable.
Perishable Items: Products with a short shelf life or that are considered perishable cannot be returned.
Clearance Items: Items marked as “clearance” or “final sale” are not eligible for returns.
Shipping Costs:
We are generally not responsible for return shipping costs.
However, if the product was defective or damaged upon arrival, we will cover the return shipping costs.
Additional Notes:
Refunds will be issued to the original payment method used for the purchase.
If you paid by cash on delivery, we will arrange a refund through your preferred method.
Please retain a copy of the shipping tracking information for your records.
Contact Information:
If you have any questions regarding our refund policy, please contact our customer support team at:
Email: info@familycare.pk
Phone: +92-342-0811319
We strive to process refunds promptly and efficiently. Please contact us if you have any further inquiries.